Customer Retention Specialist - State Farm Agent Team Member
Fontana - CA
Customer Retention Specialist - State Farm Agent Team Member
Full Time • Fontana - CA
Responsive recruiter
Benefits:
- Opportunity for advancement
- Paid time off
- Training & development
- Competitive salary
- Free food & snacks
You May Be a Great Fit as a Customer Retention Specialist at Cothran Carroll State Farm Insurance if:
- You’re the person people call first when life goes sideways - calm, steady, and ready to help.
- You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
- You’re a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently recommending solutions.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
This is an in-person position.
At Cothran Carroll State Farm Insurance, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Customer Retention Specialist (Customer Service Team Lead) to support ongoing customer relationships and contribute to office growth. This position focuses on service, team support, customer retention, and deliverable results.
Responsibilities
- Communicate with existing customers regarding renewals and coverage options.
- Review accounts and assist with updates or changes as needed.
- Identify opportunities to enhance customer satisfaction and engagement.
- Maintain accurate records and documentation of interactions.
- Collaborate with team members to meet retention and office growth objectives.
- Upselling products and coverages that better protect our community
Qualifications
- 3+ years of customer service experience recommended
- Leadership or management experience preferred
- Bilingual in Spanish is required
- Strong interpersonal and problem-solving abilities.
- Effective communication and listening skills.
- Detail-oriented with a focus on customer experience.
- Must be able to obtain applicable state insurance licenses.
Compensation: $75,000.00 per year
We're Hiring!
We are a growing agency with big dreams and lots of potential. Our team works hard to reach our goals together as a team and have fun while we are doing it! We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. Come work with an energetic, fun team at Phillip Cothran - State Farm Agent!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- Our office is located in Fontana.
- I have been a State Farm agent since 1989.
- We currently have 9 team members at our agency.
- Our agency has received awards including: President's Club, Ambassador Travel, Legion of Honor, and Bronze Tablet
- Additional languages spoken: Spanish
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none